Search by keyword or browse by category for immediate answers to our most frequently asked questions (FAQ's):

• How do I reinstall or upgrade my Internet Protection Services?
• I downloaded the Filter setup to my computer, but when I double-click to run it, the filter will not install.
• How do I change my password?
• Why does my activity report show no activity?
• How do I enable/disable the Content Filter?

E-mail us and we'll get back to you within one business day.

Your e-mail will be converted to a work-order upon receipt (this automated process runs 24 hours a day) and will be routed to one of our Customer Support Professionals in the order that it was received. You will be contacted via e-mail or telephone, please indicate your preference along with a convenient time of day and phone number.

We remain one of the few companies in our industry to offer FREE* telephone support.

We need your help to allow us to continue to do so. In non-service impacting situations, please first attempt to use the FAQ's to quickly resolve your issue yourself. If unable to resolve via the FAQ's, then use e-mail to log your query/issue.

NOTE: To allow more efficient call handling, please have your customer number ready when you call.